Oyen88 Privacy Policy — User Personal Data Protection
This Privacy Policy describes how oyen88 collects, stores, uses, and protects the personal information of users who register and use our platform in Malaysia.
Last updated: 2026. By using the oyen88 platform, you agree to the data protection practices described here.
Information We Collect
When you register and use the oyen88 platform, we collect several categories of information to ensure services run smoothly and securely. The information collected includes:
Account Information
During registration, we collect your full name, phone number, email address, and identity details such as your IC number for account verification (KYC) purposes. This information is required to keep your account secure and to meet the platform's compliance requirements.
Payment Information
To process deposits and withdrawals in MYR, we collect your bank account or e-wallet details, such as Boost and Touch 'n Go. We do not store credit or debit card numbers directly — all transactions are processed through secure, encrypted payment channels.
Device & Browser Information
The oyen88 platform automatically logs technical information including device type, operating system, web browser, IP address, and access time. This helps us detect suspicious activity and maintain platform stability.
Usage Data & Cookies
We use cookies and similar tracking technologies to record browsing behaviour, game preferences, and activity history on the platform. This data is used in aggregate to improve the user experience and is not sold to third parties.
How We Use Your Information
All information collected by oyen88 is used solely for legitimate purposes directly related to the provision of platform services. The primary purposes for which your data is used include:
- Verifying user identity and securely processing new account registrations
- Processes deposits and withdrawals in MYR through your chosen payment method
- Detecting and preventing fraud, money laundering, or other unlawful activity
- Sending important notifications related to your account, transactions, and platform updates
- Providing responsive customer support when users submit enquiries
- Analysing usage patterns in aggregate to improve platform design and performance
- Meeting legal and compliance obligations applicable to online entertainment platform operators
Oyen88 will not use your personal information for third-party marketing purposes without your explicit consent.
Cookies & Tracking Technologies
The oyen88 platform uses session and persistent cookies to facilitate the login experience, remember your preferences, and maintain the security of your active session. These cookies do not contain directly identifiable personal information.
You can manage cookie settings through your web browser by choosing to block or delete cookies. Please note, however, that blocking all cookies may affect certain features on the oyen88 platform, including automatic login and language preferences.
We do not use third-party cookies for targeted advertising. The analytics cookies we use are internal and serve only to improve the user experience on our own platform.
Data Storage, Security & Sharing
Data Retention
Your personal information is stored on servers protected with industry-standard SSL encryption protocols. Active account data is retained for as long as your account remains active on the oyen88 platform. Once an account is closed, core data is kept for the period required by law before being permanently deleted.
Technical Security Measures
Oyen88 employs multiple security measures including data encryption in transit and at rest, role-based access controls for internal staff, continuous monitoring for suspicious activity, and regular security audits. While we take every reasonable precaution, no system is entirely infallible, and we encourage users to keep their passwords secure as well.
Third-Party Sharing
Oyen88 does not sell, rent, or share users' personal information with third parties for commercial purposes. User data is only shared under the following circumstances:
- With payment service providers required to process MYR transactions
- When required by law or a valid court order
- For fraud investigations or platform security purposes in cooperation with relevant authorities
All third-party service providers working with oyen88 are required to uphold data protection standards equivalent to our own.
User Rights & How to Contact Us
Access & Correction Rights
You may request a copy of the personal information we hold about you at any time. If any details are incorrect or outdated, you can request a correction through your account profile settings or by contacting our support team directly. oyen88 will process correction requests within a reasonable timeframe.
Right to Deletion
You may request deletion of your account and personal data by contacting us via email. Deletion will be processed subject to data retention requirements mandated by law. Any remaining balance in your account must be settled before the deletion request can be fully processed.
Privacy Policy Updates
Oyen88 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to users via in-account notifications. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
Contact Us
For any privacy-related enquiries, data access requests, or information security concerns, please reach out to the oyen88 team at [email protected]. You may also visit our FAQ page us for answers to the most frequently asked questions about accounts and privacy.
Your Data Is Safe With Us
Register a new account or log in to oyen88 with confidence — your privacy is our priority.